911 call center

photos courtesy of the Dallas Police Department

DALLAS, Texas — A senior citizen called 911 because she didn't have any food and was looking for a program that could help — the Dallas Police Department's 911 call center employees took action into their own hands and delivered food to the woman.

Those employees were recognized by the Dallas Police Department earlier today on their blog, DPDBeat.com.

On the morning of March 29, 2020,  911 Call Taker Valencia Crowder received a call from senior citizen looking for programs that could assist with food. The caller told Crowder she had exhausted all resources and called 911 because she didn't have anything to eat.

Crowder notified her supervisor, Donna Shaw, of the call and its circumstances.

"Supervisor Shaw told Valencia to get the address and phone number so that she could purchase food during her break and deliver it personally, read DPDBeat. "The word quickly spread throughout the 911 Call Center regarding the act of kindness being displayed by Valencia and Supervisor Shaw."

"In fact, other employees started pitching in to help purchase groceries," stated the department.

"Supervisor Shaw purchased the groceries and picked up Call Taker Crowder so they could both deliver the groceries," continued the statement. "When Donna called the citizen to tell her they were on the way with groceries, she burst into tears and started shouting praises. They delivered and put the groceries away for the elderly lady and snapped a few amazing pictures."

"The Dallas Police Department and the community are truly blessed to have such caring and loving Call Takers on the other end of a 911 phone call," stated the Dallas Police Department in commending the actions of the 911 Call Center employees. "We appreciate your hard work and dedication; but even more than that, we appreciate your kindness and your overall ability to go above and beyond your duties to assist those in need."

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